They were supposed to come out a couple of weeks ago to see what was up with my connection and they never showed. This was after the chat deal where I cleared my cache, reset my modem and router, rebooted, all to no avail. So yesterday I sent them an email with an image from speedtest and asked them if they could please explain to me why my speed was only about 1/3 as fast as my isp’s average in Indiana is.
I know I should have expected the packaged letter I got but for some silly reason, I actually thought I’d get some real help. They suggested I don’t have enough ram (2gb with nothing else running during the test), they suggested I didn’t have enough free space on my hd (80gb with 44gb free), they explained in excruciating detail how to clear your cache, reset modem, router, blah, blah. I thanked them for their very unhelpful canned letter. Verizon fios is starting to look a lot better to me.
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1 user responded in this post
I feel your pain over Comcast. I spent umpteen hours trying to get an issue resolved before I simply insisted on waiting for a supervisor (which took over an hour), but he was finally able to get it fixed. I was trying to get someone in India to tell me why Comcast had my email forwards from Godaddy blocked. Go figure….
Peggy, who’s trying to catch up with the blog class
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