It was so simple, why didn’t I just do it 5 months ago when my internet speed started slowing to a crawl? I’d been a Comcast customer for years with no complaint. But let me tell you that makes no difference when you have one :p So Verizon came today and installed fios. 20000kbps download 5000kbps upload as opposed to Comcast’s 4000kbps download & 300kbps uoload. The astounding part? It’s $2 cheaper a month..oh yeah and there’s that free month I get too. I tested it several times and I’m getting those speeds too. 20481kbps download right now. What a difference.
Edit: I called Comcast today to cancel my service. NOW they say they can meet Verizon’s deal. I said 20mb download? Then she offered me 6mbs (up from 4mbs), a free month, and $10 off each month for the next year. If I could have found a person like this just once in the last 5 months, I would still be a Comcast customer. Too little, too late might be apt but I’d have accepted that deal if they’d done it before I signed with Verizon. So yeah, too late baby.
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8 users responded in this post
Woo hoo! I know how frustrated you have been with your connection. Glad to see you speeding around the internet
Me too, man what a relief to be able to load a page when I need to!
I’m glad you got this solved. You are are at least fortunate that you have competing companies to work with. Isn’t that really bad business for Comcast to offer you a better deal ONLY after you went through all that? I am stuck with Charter because they have no competition here in the boonies except for AT&T which doesn’t give fast enough internet - god enough for email but not if you want to download something.
Yeah, pretty bad to wait til I’m canceling to offer me anything. It’s a drag when you are stuck with a company with no competition.
I haven’t been by your blog for awhile. I love the new design and must say that it’s much easier to read. Very nice! What a shame that Comcast failed to offer the customer service needed to retain you as a customer, then tried to coax you back once you made the move to a different service. When will they learn?! But I’m very happy that you now have fantastic service with lightening fast downloads and are saving money in the process!
Thanks Viki, I dreaded making the move. Going from a known to an unknown but it sure was worth it so far
Does no one in the “service” industry read the books? Seems not, sometimes. A little attention can go such a long way.
So glad you’ve got it solved, my friend…
Barb
Yeah, I agree Barb. Timely attention to the problem would have been nice.
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